Customer Support Representative
Quick Apply Full-time Part-time 2 hours ago Full Job Description We're seeking a Customer Support Representative that will provide superior customer support to DHI Diamond House International Inc, Customes by providing product inquiry support and related case resolution management via phone, email, SMS, and Chat through the application of technical resources, knowledgebase documentation, product skills expertise, and a value-added customer service experience.
The Customer Support Representative will represent the brand in all interactions and is expected to display a high degree of initiative, responsibility, service ethic, accountability, empowerment, be solution oriented, and enjoy working in a fast paced, diverse and success driven environment.
The Customer Support Representative will have superior customer service skills, strong Team ethic, solution-oriented mindset, technical aptitude, willingness to accept responsibilities, and ability to thrive in a flexible and driven to succeed environment.
Answers and documents incoming customer calls, and provide and process information in response to inquiries, concerns, and requests about SEES Water Environment Services products and services.
Provide clarification, education, training, options, alternatives and solutions in order to ensure the success of our customers business operation.
Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business Responsible for resolving complex customer-related product and service issues associated with the implementation, usage and support Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller Adhere to protocols for account security o verification and information access restrictions Evaluate and assist in testing and implementing proposed product enhancements o Maintain personal accountability for customer satisfaction survey results as well as share responsibility for Customer Support Team's overall customer satisfaction levels Assist in training and coaching new and existing team members on customer service skills
Qualifications:
High School Diploma or equivalent required 1
years customer service experience in phone call-center, chat / SMS customer communication environment position Excellent written and verbal communication skills Excellent Customer collaboration and service delivery skill Ability to follow and conceptualize innovative customer support processes Flexibility to work scheduled shifts including mornings or evenings and weekends o Demonstrated conflict resolution skills o Strong collaboration skills Strong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook).
ABOUT US:
DHI Diamond House International Inc was founded in 2017 by Phil Vasquez, it started as a poker tour then went to a videography company, then in 2017 Phil started with 4 machines and 4 people, and as of October 2020 we now have 12 machines and 10 hardworking people dedicated to DHI.
We promise to bring you custom apparel with great service and in a timely manner.
Job Types:
Full-time, Part-time Pay:
$22.
55 - $25.
75 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Work from home Experience level:
1 year Under 1 year Shift:
Day shift Evening shift Morning shift Weekly day range:
Every weekend Monday to Friday No weekends Weekend availability Ability to commute/relocate:
Alpharetta, GA 30022:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in Woodside, NY 11377 Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Customer Support Representative will represent the brand in all interactions and is expected to display a high degree of initiative, responsibility, service ethic, accountability, empowerment, be solution oriented, and enjoy working in a fast paced, diverse and success driven environment.
The Customer Support Representative will have superior customer service skills, strong Team ethic, solution-oriented mindset, technical aptitude, willingness to accept responsibilities, and ability to thrive in a flexible and driven to succeed environment.
Answers and documents incoming customer calls, and provide and process information in response to inquiries, concerns, and requests about SEES Water Environment Services products and services.
Provide clarification, education, training, options, alternatives and solutions in order to ensure the success of our customers business operation.
Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business Responsible for resolving complex customer-related product and service issues associated with the implementation, usage and support Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller Adhere to protocols for account security o verification and information access restrictions Evaluate and assist in testing and implementing proposed product enhancements o Maintain personal accountability for customer satisfaction survey results as well as share responsibility for Customer Support Team's overall customer satisfaction levels Assist in training and coaching new and existing team members on customer service skills
Qualifications:
High School Diploma or equivalent required 1
years customer service experience in phone call-center, chat / SMS customer communication environment position Excellent written and verbal communication skills Excellent Customer collaboration and service delivery skill Ability to follow and conceptualize innovative customer support processes Flexibility to work scheduled shifts including mornings or evenings and weekends o Demonstrated conflict resolution skills o Strong collaboration skills Strong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook).
ABOUT US:
DHI Diamond House International Inc was founded in 2017 by Phil Vasquez, it started as a poker tour then went to a videography company, then in 2017 Phil started with 4 machines and 4 people, and as of October 2020 we now have 12 machines and 10 hardworking people dedicated to DHI.
We promise to bring you custom apparel with great service and in a timely manner.
Job Types:
Full-time, Part-time Pay:
$22.
55 - $25.
75 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Work from home Experience level:
1 year Under 1 year Shift:
Day shift Evening shift Morning shift Weekly day range:
Every weekend Monday to Friday No weekends Weekend availability Ability to commute/relocate:
Alpharetta, GA 30022:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in Woodside, NY 11377 Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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